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Jan. 24th, 2005 12:03 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
caffeine_buzzYesterday I got to sort-of-not-really foil a not-exactly-robbery, in a sense. We have a list at work of people who we are allowed to refuse returns/exchanges-without-receipt to, because they basically come into the store, grab anything off the shelves that doesn't have a sensor tag, stuff them in bags, fill a cart full of sensored things and things in better sizes, and then come up to the register and return the stuff they put in the bags and exchange it for everything in the cart. Now, in order to do a return without a receipt, you need to show ID. This is to keep track of who does what, and we have a little list by the registers of people who steal shit and keep returning it and those are the people we can refuse returns to.
So, I'm ringing people up, yada yada, and these two ladies come up to register. I already have warning bells going off because they've got a cart full of clothes as well as several stuffed full plastic bags. But I'm still all, "How are you?" etc. and I ask the first lady (Thieving Bitch Number #1) if she has a receipt for the returns she wants to do. She says no. Warning sign 2: very few people come up with bags stuffed full of stuff without a receipt. Not to mention she already knows that she has to do an exchange because for just a return we give a by mail merchandise certificate which has the person's name on it so only they can use it.
Anyway, TBN1 starts putting her stolen crap on the counter as I ask her for her ID. She says she'll give it to me and I start the return. I return three items and she still hasn't given me her ID and is, in fact, getting stuff out of her cart to exchange. So I ask again all polite-like to see her ID, and she snaps "You don't need to see it until you're ready for it." Holy big glowing neon sign, Batman! We don't actually need the ID until the very end of the transaction -- that is, until it would be too late to do anything about her exchange. So I refused to do anything more until she gave me her ID. She did and, what a surprise, her name is the very first one on the list (not to mention I remember our Loss Prevention person complaining about her stealing from another of our nearby stores a while back). The following ensues (with our special guest star, my brain).
Me: I'm sorry, ma'am, but you've exceeded your allotment of returns without a receipt, so I can't do this exchange.
my brain: Ooh, I get to refuse a return! Coolies.
TBN1: What the hell? What do you mean?
Me: It says you've done too many returns without a receipt. I'm sorry, ma'am, I can't return this.
my brain: Can't I call her a bitch just once? Pleeease?
TBN1: Where does it say that? Where? *leans over to look at screen*
Me: I'm sorry, it won't let me do the return. *moves screen away from her*
my brain: No! No read-y screen! I hate when people try to read my screen. Also, suck it, bitch.
TBN1: *argues some more*
Me: *very polite* Would you like me to get a manager for you, ma'am?
my brain: That'll shut her up.
(That does, indeed, shut her up, more or less)
TBN1: No. You can put my stuff back in my bag, is what you can do.
Me: Yes ma'am.
my brain: *seethes* I'm so gonna 'accidentally' drop some of this stuff. And I returned three things for her, but she's not watching so let's only give her two back.
Anyway, TBN1 was pissed, which was really funny for some reason. And while I bent down behind the counter to pick up stuff I 'accidentally' dropped, I called a manager. She came up just as TBN1 & 2 were leaving and got their license number, even though it's probably a rental or something. They were watching while the manager did it, too, so she was worried that she's gonna get beat up in a parking lot now and her child will have no mother (according to one of my co-workers, our previous loss prevention supervisor got stabbed in the mall parking lot by a girl she'd asked to leave the store a week earlier). Now me, I usually walk around in broad daylight at work and my purse is so full of pens and junk that I could probably break the jaw of anyone who tried to jump me. And apparently she's been refused returns at other places too. Though the other cashier on duty with me did the exchange for TBN2 without even checking the list and both she and the third cashier (who was on break) said they would have just done the return. But I have an anal fear of authority figures and would rather have the thief pissed at me than have the manager see I did a return for someone I wasn't supposed to. I'm weird. And I know our front-end manager refused a return once and she told me to do it too, so I did.
Anyway, that's the tale of my not-foiling, since they still got away with most of the stuff in the bags. But I got praised, so yay me < --- is attention and praise whore
So, I'm ringing people up, yada yada, and these two ladies come up to register. I already have warning bells going off because they've got a cart full of clothes as well as several stuffed full plastic bags. But I'm still all, "How are you?" etc. and I ask the first lady (Thieving Bitch Number #1) if she has a receipt for the returns she wants to do. She says no. Warning sign 2: very few people come up with bags stuffed full of stuff without a receipt. Not to mention she already knows that she has to do an exchange because for just a return we give a by mail merchandise certificate which has the person's name on it so only they can use it.
Anyway, TBN1 starts putting her stolen crap on the counter as I ask her for her ID. She says she'll give it to me and I start the return. I return three items and she still hasn't given me her ID and is, in fact, getting stuff out of her cart to exchange. So I ask again all polite-like to see her ID, and she snaps "You don't need to see it until you're ready for it." Holy big glowing neon sign, Batman! We don't actually need the ID until the very end of the transaction -- that is, until it would be too late to do anything about her exchange. So I refused to do anything more until she gave me her ID. She did and, what a surprise, her name is the very first one on the list (not to mention I remember our Loss Prevention person complaining about her stealing from another of our nearby stores a while back). The following ensues (with our special guest star, my brain).
Me: I'm sorry, ma'am, but you've exceeded your allotment of returns without a receipt, so I can't do this exchange.
my brain: Ooh, I get to refuse a return! Coolies.
TBN1: What the hell? What do you mean?
Me: It says you've done too many returns without a receipt. I'm sorry, ma'am, I can't return this.
my brain: Can't I call her a bitch just once? Pleeease?
TBN1: Where does it say that? Where? *leans over to look at screen*
Me: I'm sorry, it won't let me do the return. *moves screen away from her*
my brain: No! No read-y screen! I hate when people try to read my screen. Also, suck it, bitch.
TBN1: *argues some more*
Me: *very polite* Would you like me to get a manager for you, ma'am?
my brain: That'll shut her up.
(That does, indeed, shut her up, more or less)
TBN1: No. You can put my stuff back in my bag, is what you can do.
Me: Yes ma'am.
my brain: *seethes* I'm so gonna 'accidentally' drop some of this stuff. And I returned three things for her, but she's not watching so let's only give her two back.
Anyway, TBN1 was pissed, which was really funny for some reason. And while I bent down behind the counter to pick up stuff I 'accidentally' dropped, I called a manager. She came up just as TBN1 & 2 were leaving and got their license number, even though it's probably a rental or something. They were watching while the manager did it, too, so she was worried that she's gonna get beat up in a parking lot now and her child will have no mother (according to one of my co-workers, our previous loss prevention supervisor got stabbed in the mall parking lot by a girl she'd asked to leave the store a week earlier). Now me, I usually walk around in broad daylight at work and my purse is so full of pens and junk that I could probably break the jaw of anyone who tried to jump me. And apparently she's been refused returns at other places too. Though the other cashier on duty with me did the exchange for TBN2 without even checking the list and both she and the third cashier (who was on break) said they would have just done the return. But I have an anal fear of authority figures and would rather have the thief pissed at me than have the manager see I did a return for someone I wasn't supposed to. I'm weird. And I know our front-end manager refused a return once and she told me to do it too, so I did.
Anyway, that's the tale of my not-foiling, since they still got away with most of the stuff in the bags. But I got praised, so yay me < --- is attention and praise whore
